Ring Central Essentials UCaaS Package - Per Year Per User
Unified Communications as a Service essentials package (UCaaS) has 100 Inclusive minutes per user, mobile and desktop apps (iOS� and Android�), team messaging, document sharing, call logs & 24/7 customer support.
Message. Video. Phone. Together.
Get more done with integrated messaging, video meetings, and phone calls�on any device.
Message
Organise workflows with team messaging, file sharing, and task management.
Video
Make team collaboration easier and more personal with HD audio and video.
Phone
Manage and route calls with carrier-grade reliability and built-in security.
Reliable
Our industry-leading 99.999% uptime SLA means our carrier-grade infrastructure works day and night to keep you online, all the time.
Global
Manage teams in over 40 countries from just about anywhere. You also get one bill in your local currency to keep things simple.
Secure
Protect your data at every level of your business. Our built-in security encrypts conversations between all endpoints.
Deploy and scale in minutes
Setting up new teams is easy with our admin portal. Manage users, monitor service quality, track adoption and usage, and view system analytics�even when you're on the go.
Standard Features
- 100 Inclusive minutes per user
- Mobile and desktop apps (iOS� and Android�)
- Team messaging
- Document sharing
- Call Logs
- 24/7 Customer Support
- 750 Inclusive minutes per user
- On-Demand Call Recording
- Video meetings with up to 100 participants
- Internet fax
- Unlimited audio conferencing
- Multi-Level IVR
- Up to 24-hour meeting duration
- Quality-of-service reports
- Popular integrations including Office 365, G Suite, Slack, and more
Product Comparaison Table
| Any questions? 0800 638 8427 | Essentials | Standard | Premium | Ultimate |
|---|---|---|---|---|
| Business phone and free numbers |  | | | |
| Inclusive free-phone inbound minutes per account | No | 250 | 1,000 | 2,000 |
| Inclusive domestic & EMEA regional calling zone outbound minutes per user | 100 | 750 | 2000 | 4,000 |
| Visual voicemail | | | | |
| Team messaging | | | | |
| Document sharing | | | | |
| Call management and phone system administration | | | | |
| Mobile apps for iOS� and Android� | | | | |
| High-definition (HD) voice | | | | |
| Call log reports | | | | |
| Phone rental options: desk and conference phones | | | | |
| 24x7 support | | | | |
| Implementation and Training | | | | |
| Internet fax | No | | | |
| Voicemail-to-email | No | | | |
| Unlimited audio conferencing | No | | | |
| Video meetings and participants | No | Up to 100 participants | Up to 200 participants | Up to 200 participants |
| High-definition (HD) video | No | | | |
| Quality of Service Reports | No | | | |
| Popular integrations including Microsoft 365, Google Workspace, Slack and more | No | | | |
| Multi-level auto attendant | No | | | |
| Call recording | No | On-demand | Automatic | Automatic |
| Compatible with RingCentral Rooms (add on) | No | | | |
| Voicemail-to-text | No | No | | |
| Single Sign-on | No | No | | |
| Multi-site admin and management | No | No | | |
| Up to 8 digits extensions with site codes | No | No | | |
| Hot Desking | No | No | | |
| Advanced call handling including Whisper, Barge and more | No | No | | |
| Real-time Analytics | No | No | | |
| Popular CRM integrations with Salesforce, Zendesk and more | No | No | | |
| Developer Platform and Custom Integrations | No | No | | |
| Device Status Reports | No | No | No | |
| Device Status Alerts | No | No | No | |
| Unlimited Storage*** | No | No | No | |
***Retention period applies.
Service Levels
Uptime Helpdesk Services are provided on three levels, Remote, Onsite and 24*7.
Remote is our entry level support package, providing a means for every MSP to expand their Helpdesk offering and cater to higher demand.This package provides unlimited support during office hours and allows instant team growth with complete commitment to pre-defined KPIs and performance measures.
Onsite is our wrap around Helpdesk Solution, providing MSPs with on-site support delivered by our expertly trained Technicians plus, the benefits of the Remote package.
24*7 is our optimum Helpdesk Package, providing around the clock technical support to your clients both on and off-site. Suited to those who want to alleviate their internal team from the Helpdesk function altogether, this is the complete MSP Helpdesk Solution.
| SKU | QL-RCE-Y |
|---|---|
| Manufacturer | Ring Central |
| In Stock | Y |
| Meta Description | <p>Unified Communications as a Service essentials package (UCaaS) has 100 Inclusive minutes per user, mobile and desktop apps (iOS� and Android�), team messaging, document sharing, call logs & 24/7 customer support. </p> |