What is Hardware Break Fix?
Hardware Break-fix is a service that we offer to our customers who sign an SLA (Service Level Agreement) with us. It means that if any of your hardware devices (such as laptops, servers, switches, data storage etc) break down or malfunction, we will send an engineer to fix it within the agreed time frame. You don’t have to worry about finding a reliable technician, paying extra fees, or losing valuable data. We will take care of everything for you.
The Benefits of Hardware Break Fix...
- You can avoid costly and unexpected repairs by paying a fixed monthly fee that covers all your hardware devices.
- You can reduce downtime and increase productivity by having your hardware devices fixed as soon as possible by our qualified engineers.
- You can protect your data and security by having your hardware devices repaired by our trusted technicians who follow the highest standards of quality and confidentiality.
- You can enjoy the convenience and flexibility of having your hardware devices repaired at your location, without having to ship them or bring them to our office.
24x7x365 Support
Fast replacement/fix for any hardware failure.
Flexible Services
Remote and on-site engineering support.
Specialised Support
Manufacturer accredited engineers.
Meet Demands
SLAs that suit your business needs.
Bespoke Solutions
Tailored Hardware spares management.
Hardware Break-Fix Equipment Covered:
We provide a global and comprehensive Hardware Break Fix solution for businesses of all sizes. We offer flexible service level agreements covering all major brands. Our experienced team can help you select the right service level agreement to meet your specific needs for your IT hardware break fix support. With our competitive pricing, together with our flexible service level agreement you will be ensured peace of mind.
Hardware Break Fix Brands Covered:
We cover all major brands offering flexible service levels. Please Contact Us if there's a brand, not listed below, which you would like to get Hardware Break-fix for.
7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
5 x 9 x 8
- 8:00 AM - 5:00 PM, Monday to Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Same & Next Business Day International solutions
- Initial phone-based diagnosis
- Global business onsite support
- Field Engineer next business day
Cut the Cost of Maintaining Legacy IT Equipment
Our multi-vendor, third party Hardware Break Fix support offers a post-warranty hardware support service that covers the complete IT infrastructure. We provide an end to end maintenance solution, from the desktop to the data centre. So why not pay a fixed monthly fee that, covers all your hardware devices, and avoid costly/unexpected repairs!
Our Easy To Use Online Portal Tracks All Of Your IT Maintenance Requests
Once a new issue is open online through our dedicated client portal software, on an email or via our website, a member of our service team will respond immediately. Our online ticketing system allows for all data relating to open and historical issues to be securely stored centrally and in compliance with GDPR and other Data Security and Protection laws.
The service management software also enables clients to run necessary and frequent reports based on required criteria, for example, at a click of a button you can see what IT assets are covered by our break fix services, the location of the assets and how many break fix issues have been logged against any particular asset. It also gives full transparency of all communication with our service team at all times. In our experience, the better the communication, the better the service.
In today's world, it is essential to have reliable and efficient IT service providers. That's why we are here to provide you a free quotation for Hardware Break Fix services. So, if you need a fast and easy solution to your hardware problems, then get in touch with us today!
Simply enter your details below and get a quick and easy estimate.
Other Services We Offer:
