Qual Support

Enterprise IT Third Party Maintenance

Explore Product Maintenance Portfolio

Qual Support is a leading IT enterprise that excels in providing third-party maintenance services. We deliver services nationwide throughout the United Kingdom and to many far-reaching global locations. We have a well-connected network of nationwide Forward Stocking Locations (FSLs) to ensure first-class client service efficiency.

Tailored solutions suited to your business needs. Our in-house service desk and nationwide field engineering coverage enable them to quickly identify the right engineer and part to fulfil your contractual service level. Qual Support prioritise customer satisfaction by monitoring SLAs through KPIs, ticketing systems, and alerts. We offer flexible service levels, response & fix times, including Engineer Only & Parts Only models to meet your requirements and budget.

Data Storage Maintenance

Server Maintenance

Networking Maintenance

Unparalleled Data Storage support by providing a diverse selection of options to cater to all your hardware support requirements. From single tape drives to multi-drive libraries, we have you covered. Qual Support's Storage Array options are extensive, featuring top manufacturers of NAS, SAN, and Enterprise Arrays.

Qual's team of experienced engineers are available 24/7 to resolve any issues that may arise with both single and multi-processor systems. We provide comprehensive server support for a wide range of technologies, including RISC, Unix, and x86 platforms. You can rely on our dependable support to keep your systems running smoothly.

We excel in providing first-class support for tier-one and tier-two vendors, including Cisco, Juniper, and HPE. Our support's team of highly skilled engineers specialise in LAN, Wireless, WAN, and SAN technologies, guaranteeing speedy and effective resolution of any hardware support issues.

Forward Stocking Locations (FSL)

How do Qual Support ensure SLAs are met?

Qual Support's team of expert Field Service Engineers can cover all major cities in the UK within a 4-hour timeframe. Our strategically located FSLs ensure the timely completion of calls in adherence with our clients’ contractual agreements and SLAs.

Forward Stocking Locations (FSL) include:

- Great Britain Nationwide

- Belfast, Dublin, Jersey, Guernsey, Isle of Man

- Liege, Frankfurt, Zurich

Additionally, our Field Engineers are backed up by experienced product specialists who are always ready to assist with any technical escalations that may arise.

Service Levels:

We acknowledge that customer service requirements can vary depending on different factors. Therefore, we offer a range of service levels at different costs to cater to these needs. For critical environments, we offer a 24/7 service level, while less demanding applications can opt for a next-business-day service. Qual Support have a Service Level available to meet any need.

Supported Vendors:

Qual Support are focused in the Data Centre environment, specialising in Servers, Data Storage, Networking, and associated devices. Our wide range of supported products includes tier-once brands and more specialised vendors, all tailored to meet your business' specific needs. Discover all of Qual Support's vendors covered and our product maintenance portfolio.

Ultra Support Certifications

Cyber Essentials
Living Wage

Qual Support is proud to operate under a Quality Management System (QMS) that is fully certified to the ISO 9001 standard. This certification is the backbone of our operations, reflecting our unwavering commitment to quality and continuous improvement. Our focus on development ensures that we consistently maintain the highest standards of customer satisfaction.

At Qual Support we adhere to the ISO 27001 standard, ensuring robust information security management. This certification underpins our operations, highlighting our dedication to safeguarding data and enhancing our processes. We strive to uphold superior data protection standards and achieve exceptional customer satisfaction by focusing on continual improvement.

Our operations are certified to the ISO 14001 standard, emphasising our commitment to environmental management. This certification is integral to our business and showcases our dedication to sustainable practices and continuous improvement. We aim to maintain high environmental performance standards and customer satisfaction by prioritising environmental responsibility and ongoing improvement.

Focused on Data Centre maintenance and support, we understand the importance of ensuring that data is safe and protected.

With our Cyber Essentials certification, customers can rest assured that our important data and that of our customers is fully protected to minimise the risk of data breaches and cyber attacks.

SafeContractor approval is recognised by many prominent organisations as confirmation of competency in health and safety practice.

We want all ouir customers to rest assured that when we attend site visits, our engineers are committed to complying with all health and safety standards. We are always looking to evolve and committed to sustainable and ethical practices.

Qual Support are proud to be a Living Wage Employer, ensuring a hard day’s work deserves a fair day’s pay for all their team members.

We firmly believe that paying a strong and fair wage, that is well above the national & regional average, will attract the talent we need to exceed our customer’s expectations day by day.

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