GoTo Connect x Microsoft Teams
![GoTo Brand Shapes - Yellow circle, Green Line](https://online.qual.co.uk/media/wysiwyg/yellow-circle-green-line_1.png)
![GoTo Brand Shapes - Yellow circle, Green Line](https://online.qual.co.uk/media/wysiwyg/yellow-circle-green-line_1.png)
Elevate Your Microsoft Teams Experience with GoTo Connect!
Supercharge MS Teams with GoTo Connect
Enhance your customer communications with engagement tools and a powerful phone system fully embedded into the Microsoft Teams environment.
GoTo’s Microsoft Teams integrations bring all the power and features of their phone system and customer communications tools right within the Teams app to keep customers satisfied, staff productive and all within one pane of glass. Unlock powerful features like SMS, GoTo's dial plan editor, ring groups, call recordings and even their customer engagement & contact center capability now directly within Microsoft Teams.
![teams integration image](https://online.qual.co.uk/media/wysiwyg/teams-integration-image_3.png)
![teams integration image](https://online.qual.co.uk/media/wysiwyg/teams-integration-image_3.png)
GoTo offers three ways to connect with MS Teams
![Teams Connector, Direct Routing image](https://online.qual.co.uk/media/wysiwyg/Story_Cards_1_1.png)
![Teams Connector, Direct Routing image](https://online.qual.co.uk/media/wysiwyg/Story_Cards_1_1.png)
Teams Connector,
Direct Routing
Combine a GoTo Connect license and Teams Connector add-on with a Teams calling plan to access their powerful, reliable phone system while enjoying all of the native Teams features you are already used to.
(Microsoft License + Calling Plan Required)
![Phone App, Hybrid Integration image](https://online.qual.co.uk/media/wysiwyg/Story_Cards_1_2.png)
![Phone App, Hybrid Integration image](https://online.qual.co.uk/media/wysiwyg/Story_Cards_1_2.png)
Phone App,
Hybrid Integration
Enjoy native Microsoft Teams calls with more phone control and features available in the phone app extension, such as a full active directory, active call views and access to advanced phone features via GoTo’s admin portal.
(Microsoft Business/Enterprise License Required)
![Embedded App, Full Integration image](https://online.qual.co.uk/media/wysiwyg/Story_Cards_1_3.png)
![Embedded App, Full Integration image](https://online.qual.co.uk/media/wysiwyg/Story_Cards_1_3.png)
Embedded App,
Full Integration
A new, fully embedded Microsoft Teams integration delivers the most cost-efficient solution, bringing all GoTo Connect’s capabilities within the Teams environment. This includes SMS advanced PBX, Contact Center and more.
(Available With Any Microsoft License)
![Fully Embedded GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_embed_1.png)
![Fully Embedded GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_embed_1.png)
Fully Embedded
GoTo’s latest integration with MS Teams fully embeds their powerful phone system and customer communication tools directly into the Teams app. This allows users to streamline their workflow on a single, familiar platform without the need for additional MS licenses.
![Advanced Phone System Capabilities GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_Phone-Symbol_1.png)
![Advanced Phone System Capabilities GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_Phone-Symbol_1.png)
Advanced Phone System Capabilities
Supercharge your MS Teams app with hundreds of GoTo’s advanced phone system features that all businesses need, including call queues, ring groups, advanced call handling, staff presence, call recordings, attendant console, dial plan editor, and more.
![Easy to Manage GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_Easy_Experience_1.png)
![Easy to Manage GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_Easy_Experience_1.png)
Easy to Manage
Simply download the GoTo app directly from the MS App Store and it will integrate seamlessly within your MS Teams platform. IT teams can access the GoTo Admin where they can manage user accounts, settings, permissions, and access reports with ease.
![Boost Staff Productivity GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_Results_1.png)
![Boost Staff Productivity GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_Results_1.png)
![Improve Customer Communications GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_Support_1.png)
![Improve Customer Communications GoTo icon](https://online.qual.co.uk/media/wysiwyg/GoTo_Connect_Black_Support_1.png)
Improve Customer Communications
Elevate customer interactions by integrating new communication channels like SMS & social media, all managed through a unified inbox. GoTo's innovative contact center experience complete with a softphone offers advanced agent and supervisor features & reporting.
Boost MS Teams with GoTo Connect’s Full Suite of Communication Tools
MS Teams Core Functionality |
GoTo Core Functionality Paired with any MS Teams License |
VoIP Calls | VoIP Calls |
PSTN Calls | PSTN Calls |
Number/Extension Call Forwarding | Number/Extension Call Forwarding |
Admin Portal | Admin Portal |
Meetings | Meetings |
Messaging | Messaging |
Mobile App | Mobile App |
Limited SMS | SMS, Social & Webchat |
Limited Fax | Visual Fax |
Contact Center Functionality | |
Customer Engagement Functionality | |
Reports & Analytics | |
100+ Phone Features: Custom Dial Plans Call Queues/Ring Groups Advanced Call Handling SMS Campaigns Call Recording Call History International Calling (50+ countries) Attendant Console |