GoTo Connect x Microsoft Teams

Supercharge MS Teams with GoTo Connect

Enhance your customer communications with engagement tools and a powerful phone system fully embedded into the Microsoft Teams environment.

GoTo’s Microsoft Teams integrations bring all the power and features of their phone system and customer communications tools right within the Teams app to keep customers satisfied, staff productive and all within one pane of glass. Unlock powerful features like SMS, GoTo's dial plan editor, ring groups, call recordings and even their customer engagement & contact center capability now directly within Microsoft Teams.

Teams Connector,
Direct Routing

Combine a GoTo Connect license and Teams Connector add-on with a Teams calling plan to access their powerful, reliable phone system while enjoying all of the native Teams features you are already used to.

(Microsoft License + Calling Plan Required)

Phone App,
Hybrid Integration

Enjoy native Microsoft Teams calls with more phone control and features available in the phone app extension, such as a full active directory, active call views and access to advanced phone features via GoTo’s admin portal.

(Microsoft Business/Enterprise License Required)

Embedded App,
Full Integration

A new, fully embedded Microsoft Teams integration delivers the most cost-efficient solution, bringing all GoTo Connect’s capabilities within the Teams environment. This includes SMS advanced PBX, Contact Center and more.

(Available With Any Microsoft License)

Fully Embedded

GoTo’s latest integration with MS Teams fully embeds their powerful phone system and customer communication tools directly into the Teams app. This allows users to streamline their workflow on a single, familiar platform without the need for additional MS licenses.

Advanced Phone System Capabilities

Supercharge your MS Teams app with hundreds of GoTo’s advanced phone system features that all businesses need, including call queues, ring groups, advanced call handling, staff presence, call recordings, attendant console, dial plan editor, and more.

Easy to Manage

Simply download the GoTo app directly from the MS App Store and it will integrate seamlessly within your MS Teams platform. IT teams can access the GoTo Admin where they can manage user accounts, settings, permissions, and access reports with ease.

Boost Staff Productivity

Enhance staff productivity and foster seamless collaboration by harnessing the power and features of GoTo within the familiar MS Teams. Everything you need is now available in a single, convenient view – eliminating the need to switch between apps.

Improve Customer Communications

Elevate customer interactions by integrating new communication channels like SMS & social media, all managed through a unified inbox. GoTo's innovative contact center experience complete with a softphone offers advanced agent and supervisor features & reporting.