Qual Hardware Break/Fix Support

Enabling maximisation of IT infrastructure

Crafted IT services to fit

Qual has crafted a broad range of IT Services to enable organisations to realise their objectives by maximising the use of their IT infrastructure and environment.  We focus on outcomes for our partners increasing their Service Delivery capacity and adding value to their customer's experience.

Our experts have spent that time gaining over 100 years’ collective experience, so you can be sure that we really do know our stuff. Even though we’ve supplied services to many of the UK’s technology support giants, Qual Maintenance is arguably the best-kept secret.

Maintaining every day and the extraordinary. Qual offers a range of IT hardware maintenance services, helping to keep your business, and your clients’ businesses, ticking along. We’re agile, key partners with the skill and expertise to support you with any maintenance you might need. Just ask.

The Qual Hardware Support solution

In the current climate where we now have so many virtual offices spread across the country, we all need a cost-effective way to ensure we are online and when we are not, we need the issue fixed quickly. Qual has options that take away the pain in such circumstance.

• A flexible multi-vendor hardware break fix support provides  greater control of post warranty and is a cost-effective way to ensure your environment is performing at its peak. 

• Equipment gets old, but does not necessarily need replacing. Our hardware break fix supports any equipment coming to the end of its warranty or even out of warranty. We can also upgrade your under-warranty units that require an SLA uplift.

• Our SLAs are designed and tailored for you. None of us thought we’d have suddenly have various new sites to maintain, but by using Quals Break fix solution, this concern is away.

• Qual save customers up to 60% against the vendor and make this solution a true benefit.

• You can even use the vendor support for software updates and telephone support as this is not kept to any SLA.
The Qual ticketing portal, making it even easier

•  You have full availability to our simple to use online ticketing portal to raise support tickets. 

•  You will also be able manage and access reporting to manage regularity of occurrence.

•  Management of equipment will assist with key decisions to keep or refresh.

•  Everything it putting everything in your control.
Why choose third party hardware break fix maintenance support with Qual?

•  Reduce OPEX

•  Extend the life of your IT equipment saving money on refresh

•   Single point of Contact on a single contract

•  Tailored SLAs on the same contract that are flexible

•  Ability to add Remote Monitoring tools for complete non touch Break Fix experience
Qual Hardware Break/Fix Service Level Agreements (SLAs)

• We offer a vast range of SLAs to our customers that allow no interruption to service. 

• From Next Business Day response to 24x7x365 4 Hour Fix*

• National network of stocking locations and nationwide engineers

• We pride ourselves on supporting companies in the UK and also globally.

• We have increased SLA targets from sub 70% to over 96% in a matter of weeks for clients.  We offer a unique solution in that we make supporting our customers personal.
 Fill out the form below to recieve contact from our maintenance specialists about how we can best help save you from downtime!
Data Centre Professional Services
Cloud Professional Services
Networking Professional Services
Modern Workforce Professional Services
Security Professional Services
Search engine powered by ElasticSuite