How Does the Trade in Program Work?
Before you purchase, the seller creates sn initial quote and reveiws the quotes compliancwe with trade-up program. Selller must review quote's copliance with an HPE Sales Team and an HPE Regional Product line Manager.
Please see here the list of eligible products, Rules, and thresholds documents.
Specify new HPE products offered for purchase and corresponding used products for return to get a new binding offer displayed.
Provide deal/ Offer ID, seller, and customer addresses and submit to HPE for approval =,
HPE confirms eligibility and final trade-in allowance with the approval of the application.
After the deal Closure and delivery of the new HPE products, Approved applications can be converted to a claim to request the collection of trade-in products and payment of the refunded account.
For claim validation, you will be asked to upload the end customer invoice and provision of a few HPE product details (serial number, product number, invoice number.)
To plan collection, return product information (dimensions and weights) must be provided.
Pickup address and if applicable, special instructions for the collection.
In case the seller is receiving the payment a transfer of the ownership document with the end-customer signature must be uploaded.
Read and accept the terms and conditions and submit the claim.
After the claim validation, HPE will inform you of the collection arrangements and align the schedule with you.
After the receipt of the returned products in the processing centre, HPE will issue the refund payment with the selected payment method (bank transfer)
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